How do I return an item?

Please contact customer service for more information on returning an item.


Some items such as worn clothing, or bulk instant hand warmers are non-returnable. Clothing items may be returned if the wrong sized was received and the item(s) were not worn.

In the case of a defective item, such as an electronic device not charging, please contact the MANUFACTURER of the product directly for Warranty service or repair. Most manufacturers are more than happy to resolve any issues with their product so long as they are within the warranty period and all instructions have been followed.

If you have any other questions, concerns or issues, please feel free to contact us and we will try our best to make it right.

HotSnapZ Limited Lifetime Warranty

If you feel your HotSnapZ was damaged in shipping, from us to you, please contact us.

Should your HotSnapZ break or fail due to workmanship and construction beyond their Full 30 Day Warranty period, there is the possibility to receive replacement item for a small Shipping and Handling fee of $6.99 for most claims or $10.99 for larger quantities. Please contact HotSnapz for further details. Please be prepared to email them a photo of the item.

This Limited Lifetime Warranty does not cover damaged caused by use, wear or tear, loss, or improper use, reactivation and storage.

Zippo Product Care and Help Guide

Detailed Instructions Electronic 6 Hour Rechargeable Hand Warmer

Detailed Instructions Electronic 2 Hour Rechargeable Hand Warmer

Locate detailed information about your Zippo product. Product instruction manuals, tips on the maintenance of your product and safety information can be found here.

Getting To Know Your Zippo Hand Warmer
How To Fill Your Zippo Hand Warmer
How To Ignite Your Zippo Hand Warmer